Due to the ongoing pandemic, and to help keep you and our colleagues safe we’re following national guidance and minimising face to face contacts. We will continue to support you through video consultation, telephone consultations and virtual clinics and we’ll see you face to face where this is safe, and the most appropriate way to support you in line with the national guidance.

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Continence Treatment and Promotion Service

The Continence Service supports patients in the area that require bladder retraining and assess for continence aids.

A Continence Specialist Nurse:

  • Provides support for people with continence concerns registered with a GP in the SW Surrey area
  • Provides information, education and support
  • Delivers bladder retraining advice in clinics
  • Provides information, education and assist with decision making process with a treatment plan
  • Gives a TWOC clinic for people who are able to get to the hospital
  • Provides a pathway of care for patients
  • Is able to refer to the appropriate members of the health care team and social team as required
  • Provides information, education and support for professionals supporting people with continence concerns

How to access the service

Anyone with a continence concern can access the service with a referral from your doctor, consultant or any health care practitioner.

Once we have received your referral from your GP or consultant the Continence Specialist Nurse will carry out a triage of your needs over the telephone and assess your needs.

After the telephone triage an appointment will be made to be seen in clinic.

Your first appointment

The Continence Specialist Nurse will introduce their staff and their role and find out from you:

  • A history of your continence and any events that have made it worse
  • Your past medical history
  • Medication taken
  • Bladder diary will be discussed
  • Bowel chart will be discussed
  • A urine sample will be checked and a bladder scan carried out to check residual volume
  • After the initial assessment agreed actions and outcomes planned
  • Agree when you will be seen next