Due to the ongoing pandemic, and to help keep you and our colleagues safe we’re following national guidance and minimising face to face contacts. We will continue to support you through video consultation, telephone consultations and virtual clinics and we’ll see you face to face where this is safe, and the most appropriate way to support you in line with the national guidance.

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Accessing the service 

Who will I see?

You’ll continue to see the same people you do today, if you already use these services. Our community services are staffed by a mix of professionals, who are appropriately qualified and skilled for the service they are providing, supported by our administrative team. You will be seen by people with roles like nurse, therapist, health care assistant or therapy assistant.

How do I get access to the service?

Your GP, or another health and social care professional, will refer you to us when the services we provide would help meet your needs. Once they have, we’ll contact you to arrange an appointment.

What happens at my first appointment?

Our staff will talk to you about your health, and your needs, and agree a care plan as well as goals you want to achieve. Our plans are tailored to you, and we’ll review them regularly when we visit.