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Wheelchair Services

We provide and maintain your wheelchair and associated accessories, we can also help with your postural and pressure-related needs.

We offer support to you (both children and adults) if you have a permanent condition, which affects your ability to walk. We provide you with wheelchairs and accessories that you may need. We assess your functional mobility, and can address your postural and pressure-related needs within your issued wheelchair.

Wheelchairs are provided and maintained free of charge or through a voucher scheme (details available from the service). A range of wheelchairs (manual or powered), accessories, pressure-relieving cushions and special seating items are available depending on your needs and certain criteria.

Booking an appointment

Appointments are booked our staff who identify what the most appropriate assessment type, clinician and time is required. You will be contacted with this information at least 7 days before your appointment.

Your therapist will outline where your initial assessment will be held when first making contact with you by phone. Your appointment may be in your own home or in a clinic.

Your appointment

You will either be assessed in your home or at a clinic by a qualified Occupational Therapist or Physiotherapist. If you are assessed at home, you will be asked about your home environments and the appropriate accessibility measurements will be taken if necessary.

During the appointment, you will be asked about your medical history, current medical diagnosis and have your body dimensions measured. You may have a physical examination that assesses your body range of movements, posture, pressure areas, strength and coordination. Your clinician will also ask you about your methods of transfer i.e. hoists, transport options, care packages and general lifestyle.

The prescription and provision of your wheelchair will take into account the factors listed above. You may also be asked to trial equipment and /or transfer to alternative equipment however equipment provisions (type and model) must be agreed with you first before any changes are made.

We have a wide range of equipment that we can prescribe from. This range is regularly reviewed and is covered under the repair and maintenance contract. All options available will be discussed with you so that you make an informed choice on what’s provided. Please not this may require an additional appointment to try several models in practice before a final decision is made.

Standard equipment is held in stock and should take about 2-3 weeks for delivery. Bespoke equipment is ordered direct from suppliers and manufacturers and could take up to 12 weeks to arrive.

Appointment times tend to vary however most initial appointments take around one hour. Your follow-up appointments will vary in length depending on the reason for the visit.

Referral information

If you have never used the service before, your GP must send a referral form to Surrey Wheelchair Services, Woking Community Hospital, Heathside Road, Woking , Surrey GU22 7HS.

If you are an existing patient, you are able to re-refer yourself into the service at anytime by calling us on 0300 303 8539. Alternatively, you also have the option of directly contacting NHS Approved Repairers, AJ Mobility on 01323 847 250.

As soon as your GP contacts us we will ensure that we see you as soon as possible. All referrals whether for new or existing clients are screened by our staff and placed on a waiting list. The maximum wait for an appointment is 18 weeks dependent on capacity at anytime.

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